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Cookie Policy
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We are committed to protecting and respecting your privacy.

Everyone has rights with regard to the way in which their personal data is handled. During the course of our activities we will collect, store and process personal data about our customers, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the organisation and will provide for successful business operations.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of UK data protection laws, the data controller is TRL Technology Limited of Sigma Close, 11 Shannon Way, Tewkesbury, Gloucestershire, GL20 8ND.



When processing your information, we must comply with the six enforceable principles of good practice. These provide that your personal data must be:
  • processed lawfully, fairly and in a transparent manner,
  • processed for specified, explicit and legitimate purposes,
  • adequate, relevant and limited to what is necessary,
  • accurate and kept up-to-date,
  • kept for no longer than is necessary, and 
  • processed in a manner than ensures appropriate security.


You may give us information (such as your name, address, email address, phone number, job title and employer by:
  • filling in forms on our website,
  • participating in discussion boards or other social media functions on our website,
  • giving us your business card, 
  • entering a competition, promotion or survey organised by us, or
  • corresponding with us by phone, email, letters or otherwise.

We may use the information you give to us for a number of different purposes. For each purpose, we are required to confirm the ‘legal basis’ that allows us to use your information, as follows: 


It is also a contractual requirement for you to provide us with certain information. If you do not provide us with that information, then we may not be able to continue to provide goods and services to you, or to the company or organisation you represent.



When you visit our website, we may collect information about you (such as the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform).

We may also collect information about you by conducting searches of public records (eg. Companies House, electoral roll, DVLA database), or in the process of confirming your identity via our online ID verification provider.

We may use the information we collect about you for a number of different purposes. For each purpose, we are required to confirm the ‘legal basis’ that allows us to use your information, as follows: 


You can change the settings on your internet browser to restrict the amount of information that we can collect when you visit our website. If you do not allow us to collect this information, then we may be unable to offer you the best experience possible when accessing and using our website.



You agree that we have the right to share your personal information with:

  • HM Revenue & Customs, the Information Commissioner’s Office and any other regulatory bodies which govern any part of our business;
  • our auditors and quality assurance assessors;
  • Google Analytics through cookies, online cloud providers; and
  • selected third parties including business partners, customers, suppliers and sub-contractors to the extent we reasonably consider that it is in your best interests for us to do so, or it is necessary for our legitimate business interests.

We will disclose your personal information to third parties:

  • in the event that we enter into negotiations to sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
  • to any division, sector, segment or company within the L3 Technologies group.
  • if TRL Technology Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about you will be one of the assets transferred to the third party; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any contract between you or us, or our website terms of use, or to protect the rights, property, or safety of TRL Technology Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.



If you are a business client, we may identify you as a client of the firm in our marketing material or in legal directories, although we will never publicly disclose any confidential information about your legal matters without having obtained your prior consent. If you do not agree to us identifying you as a 4

customer of the firm, please notify us by writing to the address at the top of this policy, or by emailing us at 



All information you provide to us is stored on secure internal network folders and secure internal network folders and secure servers within the UK. Customer contact details are stored on secure CRM servers in Germany.

All data is controlled from our retention and destruction policy. We will take all steps reasonably necessary to ensure that your data is treated securely, including taking the following safeguards:

  • Entry controls. Our buildings have restricted access with security controls on multiple points throughout each building.
  • Secure lockable desks and cupboards. Desks and cupboards are kept locked when not in use if they hold confidential information of any kind.
  • Overseas transfers. Whenever we transfer your personal information outside the United Kingdom, we ensure a similar degree of protection is afforded to it by ensuring that we apply appropriate safeguards (either by transferring data only to recipients in the European Economic Area, to recipients in countries approved by the European Commission, to recipients that are party to the EU-US Privacy Shield, or by using specific contracts approved by the European Commission).
  • Equipment. Our internal policies require that individual monitors do not show confidential information to passers-by and that users lock or log-off from their computer when it is unattended.
  • Network controls. Approved controls through internal processes, certified to ISO27001.

Some of the data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom. It may also be processed by personnel operating outside the United Kingdom who work for us, our group companies or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. If you are concerned about the levels of data security in any of those countries, please let us know and we will endeavour to advise what steps will be taken to protect your data when stored overseas.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data

transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.



The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows: 



You have various legal rights in relation to the information you give us, or which we collect about you, as follows:

  • You have a right to access the information we hold about you free-of-charge, together with various information about why and how we are using your information, to whom we may have disclosed that information, from where we originally obtained the information and for how long we will use your information.
  • You have the right to ask us to rectify any information we hold about you that is inaccurate or incomplete. 
  • You have the right to ask us to erase the information we hold about you (the ‘right to be forgotten’). Please note that this right can only be exercised in certain circumstances and, if you ask us to erase your information and we are unable to do so, we will explain why not.
  • You have the right to ask us to stop using your information where: (i) the information we hold about you is inaccurate; (ii) we are unlawfully using your information; (iii) we no longer need to use the information; or (iv) we do not have a legitimate reason to use the information. Please note that we may continue to store your information, or use your information for the purpose of legal proceedings or for protecting the rights of any other person.
  • You have the right to ask us to transmit the information we hold about you to another person or company in a structured, commonly-used and machine-readable format. Please note that this right can only be exercised in certain circumstances and, if you ask us to transmit your information and we are unable to do so, we will explain why not.
  • Where we use/store your information because it is necessary for our legitimate business interests, you have the right to object to us using/storing your information. We will stop using/storing your information unless we can demonstrate why we believe we have a legitimate business interest which overrides your interests, rights and freedoms.
  • Where we use/store your data because you have given us your specific, informed and unambiguous consent, you have the right to withdraw your consent at any time.
  • You have the right to object to us using/storing your information for direct marketing purposes.
  • If you wish to exercise any of your legal rights, please contact us by writing to the address at the top of this policy, or by emailing us at     

    You also have the right, at any time, to lodge a complaint with the Information Commissioner’s Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.



    We do not use automated decision-making processes.



    Any changes we make to our policy in the future will be posted on our website and, where appropriate, notified to you by post, email or via social media. Please check our website frequently to see any updates or changes to our policy.



    We take your privacy and experience of our website and services seriously.

    Our website provides information about our company, products and services. We want to make your experience easy, safe and reliable. All over the internet, websites sometimes place small amounts of information on your computer to help tailor your experience. These include small files known as cookies. They cannot be used to identify you personally, nor can they retrieve information outside of the realm in which they are set.

    These cookies are used to make our website easier to use, for example:

    • to gauge interest in our services and information about our company
    • using the information gathered to identify how users navigate the site so that the site's structure can be improved to provide popular information more quickly

    If you wish to restrict or block the cookies which are set by our website, or any other website, you can do this through your browser settings. Please be aware that restricting cookies may impact the functionality of most websites.


    EU legislation requires all websites to declare the use of cookies on their website. Our website uses several cookies for tracking purposes:

    Google Analytics. The Google Analytics cookies are used to help Google track usage of our website. We use this analytics information to compile data on key pages, key words in search terms and to gain a better understanding of the usage of our website. This cookie does not collect any personal information. Google Analytics Privacy Policy. You can choose to opt out of Google Analytics.

    Webnetism_cookie. This cookie is left on your computer when you dismiss the cookie alert we show on our website. This allows us to ensure you are not reminded about cookies when you next visit our website.

    ASP.NET_SessionId. General purpose cookie, could be used for anything. Microsoft's explanation of this cookie

    Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

    Manage website cookies



    Questions, comments and requests regarding this policy are welcomed. To do so write to the address at the top of this policy, or by emailing us at